All payments will be made directly to the landlord and/or utility provider unless they do not agree to accept the payment. If they do not accept payment, the payment will be made directly to the tenant after 14 days of outreach to the landlord and/or utility provider to confirm their refusal.
Instruction for Accepting Payments
To ensure we can process payment quickly once an application is approved, landlords can submit their ACH deposit information ahead of time using our third-party payment system, Bill.com.
Landlords and utility providers who submit an application through the Texas Rent Relief program online application will receive an email from firstname.lastname@example.org.
When you receive the email, click the link to accept the invitation. You will be taken to Bill.com, where you will need to create an account and follow the steps to submit your ACH Deposit information.
Because your email provider may not recognize the Bill.com email address, we encourage you to add email@example.com to your address book and check your “spam” or “junk” folders regularly for communication.
Please note, creating an account on Bill.com does not indicate an application has been approved. All applications are reviewed and verified for eligibility before being approved. Approval for payment depends on submission of all required documentation, tenant eligibility, and funding availability.
If you have questions about this process, please call us toll-free at 1-833-989-7368.
- Bill.com is completely free to you.
- During and after account setup, your information will be secure, protected with end-to-end encryption, and not visible to the Texas Rent Relief Program.
- All invoice details will be available online in your account for reference.