View the Texas Rent Relief Program Dashboard (Dashboard in English)

Stakeholders

The Texas Rent Relief Program provides rental and utility assistance to qualifying applicants to prevent housing instability, potential eviction, utility disconnections, and financial hardships for tenants and landlords as a result of the COVID-19 pandemic.

The program began accepting applications in February 2021 and will continue to disburse assistance until all funds have been expended.

Program Resources

Here are some resources about the program:

Strategic Path To Success

This would feature some overview text as a lead-in to what the path to success goals mean.

  • Support housing stability by providing timely rent and utility assistance to income eligible Texas tenants and their landlords across the state impacted by COVID 19.
  • Have an application process that is easy, accessible for everyone, predictable, and accurately establishes eligibility.
  • Have a program that is compliant with Treasury and State of Texas regulations and uses all awarded program funds.
  • TRR participants are provided with exceptional customer service by the call center, reviewing vendors and in payment handling.
  • Follow a continuous, systematic, and constructive improvement framework.
  • The program data and system of record is efficient and effective.
  • Vendor contracts are managed with a focus on achieving the critical success factors highlighted below.
  • Be recognized in Texas and nationally for its excellent provision of services.

Critical Success Factors & Necessary Conditions

This would feature some overview text as a lead-in to what the critical factors and necessary conditions represent.

Effective Outreach
  • Uses multiple mediums to reach targeted audience
  • Informed by distribution of income eligible tenants in the state & program data
  • Reaches key stakeholders: landlords, tenants, utility providers & orgs serving these groups e.g. TAA, Texas Housers, courts and legal aids
  • Reaches hard to reach tenants and landlords
  • Generates sufficient eligible applications to expend funds
  • Creates positive program branding
  • Program information is consistent across different mediums
  • Responsive to earned media opportunities
Fast and accurate Application Review & Payment Processes
  • Intake capacity is big enough to process all applications
  • Continuous training for application & payment staff
  • Solid Quality Control (QC) review processes
  • Continuous improvement re: aging cases and payment accuracy
  • Sufficient data access for TDHCA Finance & TRR payment reconciliation
  • Consistently applied Appeal policies